INTEGRATED QUALITY, ENVIRONMENTAL AND INFORMATION SECURITY POLICY OF WISE GLOBAL TELECOM

The Management of WISE GLOBAL TELECOM aims to consolidate a leading position in the sector of:

Provision and management of work teams in the telecommunications field, including Administration, Finance, Procurement, Technical Support, Sales Support, Digital Services, Network Operation and Maintenance, Customer Premises Services, and Workplace Maintenance.

To achieve this purpose, the company maintains an Integrated Management System (IMS) in accordance with ISO 9001, ISO 27001 and ISO 14001 standards, as a key tool to optimize resources, improve operational efficiency and ensure customer satisfaction, environmental protection and information security.

MANAGEMENT COMMITMENTS

Quality

Management is committed to:

  • Delivering reliable, efficient, and customer-oriented services.
  • Complying with customer requirements as well as applicable legal and regulatory requirements.
  • Improving service quality through the systematization and control of processes.

Information Security

  • Protecting the confidentiality, integrity and availability of information.
  • Implementing protection measures against unauthorized access, loss, theft or misuse of information.
  • Assessing risks and vulnerabilities and applying the necessary controls defined in the ISMS.
  • Promoting the principles of:
    • Integration (security aligned with the business)
    • Cost-effectiveness (efficient use of resources)
    • Continuity (protection–prevention–detection–response–recovery)
    • Adequacy (controls adjusted to the context)

Environment (ISO 14001)

WISE GLOBAL TELECOM expressly commits to:

  • Protecting the environment and preventing pollution derived from its activities.
  • Complying with environmental legal requirements and other requirements subscribed by the organization.
  • Controlling and reducing environmental impacts associated with its processes (consumption, waste, emissions, use of resources).
  • Assessing environmental aspects and acting on those considered significant.
  • Promoting the sustainable use of resources and proper waste management.
  • Fostering good environmental practices among employees, suppliers and collaborators.
  • Continuously improving environmental performance, integrating it into strategic planning.

CONTINUAL IMPROVEMENT

Management promotes the continual improvement of the Integrated Management System based on:

  • Performance evaluation.
  • Risk and opportunity analysis.
  • Internal and external audits.
  • Management review.
  • IMS indicator results.

INTEGRATED MANAGEMENT SYSTEM OBJECTIVES

The organization establishes measurable and reviewable objectives related to:

  • Customer satisfaction.
  • Service reliability.
  • Information protection.
  • Reduction of environmental impact.
  • Improved operational control.
  • Staff training and awareness.

RESPONSIBILITIES

  • All personnel must know, understand and apply this Policy and the IMS procedures.
  • The Security Committee analyzes risks and vulnerabilities and proposes improvements.
  • Management will provide the human, technical, environmental and financial resources required for the implementation, maintenance and improvement of the IMS.

REVIEW AND COMMUNICATION

The Integrated Management System and this Policy:

  • Are reviewed at least once a year by Management.
  • Are maintained as documented information.
  • Are communicated internally and made available to relevant interested parties.
  • Are available to the public.

Signed: Management
Ángel Sotillos
Date: 02/12/2025